Effective March 13th, 2020, Updated May 21st, 2020.
Due to an overwhelming amount of inquiries, any communications, including voicemails to Basketball World Toronto will be delayed. We appreciate your patience during this unprecedented time.
On behalf of the BWT team we hope you and your family are healthy and navigating through these times as best as you can. We appreciate your patience in our updates. We are trying to do our best to update you and respond to all communications as soon as we have information and decisions have been made which currently is very little. Unfortunately, information and decisions by the Government have been very slow and vague as to how it applies to our industry.
Basketball World Toronto programs continue to remain PAUSED as we wait for social distancing restrictions to be relaxed. We continue to take our guidance from the Ontario Ministry of Health and more specifically, Toronto Health. We are all facing a lot of uncertainty still and we hope to see some information about stages and how this integrates with our programs soon.
Our staff remains temporarily laid off and thus they hope to have programs to come back to as many of our staff need these positions to meet their financial requirements.
We have been in contact with ...
In compliance with the City of Toronto and Province of Ontario regulations due to the COVID-19 Pandemic, Basketball World Toronto (BWT) continues to be temporarily closed. For the safety of our participants, family members, and staff, all BWT programs have been postponed until further notice.
PLEASE NOTE - The Province of Ontario has announced an extension on school closures until May 31st. Due to this closure, we need to postpone all programs until further notice and until we can ensure the safety of our participants, family members, and staff. Please keep in mind, these deadlines may be extended and we cannot guarantee this date will not be re-extended.
We will be sending out an email communication to all registered participants once we are able to resume our programs. Updates will also be listed on our website at www.bwt.ca.
FREQUENTLY ASKED QUESTIONS
Once we are able to resume our programs, we will provide an update on available options to complete the current season, if possible. All updates will on our website and sent by email.
MARCH BREAK CAMP
Credit - As per our company policy, any funds paid will be credited towards a future program. This credit can be redeemed anytime before March 13, 2021. Please email firstname.lastname@example.org to use your credit towards a new program once the information is released.
For all other participants, please see the credit policy above.
We understand that these are unprecedented times, and we are actively looking for ways to offer a partial refund option to those who need it. Our employees have been directly impacted by this pandemic and we have incurred costs related to the preparation of this program. Please contact us if this is a requirement for you and your family.
We hope to be able to run our Spring programs once this closure has been lifted. Once we have an update on the possibility of this, we will be back in touch.
FUTURE PROGRAMS (SUMMER or FALL 2020)
WHY PROVIDE CREDITS TOWARDS FUTURE PROGRAMS?
Just like many of you, Basketball World Toronto has been working through the health and economic impacts of this pandemic. Unfortunately, since none of our programs are running, our organization still had to cover the costs of our investment in the development and infrastructure of sports programming. In addition, we had to cover the upfront costs in preparation for our current and upcoming programs.
We will not be reimbursed for these costs and although the government is offering assistance programs to small business we do not qualify for this support.
By providing credits to all members who have paid their registrations, helps to ensure we can provide the experience and value you paid for when we return from this pandemic.
We will be back in touch and communicate with all of you via email and through our website, once your program details have been updated. Please check out our website for the most up to date information.
Thank you for your cooperation, support, and understanding at this time. We hope you and your loved ones are staying safe and healthy.
Basketball World Toronto Team
E&OE - Please excuse slight errors, omissions or any oversights.